Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPREP4123 Mapping and Delivery Guide
Manage tenancy

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency CPPREP4123 - Manage tenancy
Description
Employability Skills
Learning Outcomes and Application This unit specifies the skills and knowledge required to manage a tenancy.It includes timely and effective communication with tenant, landlord and other stakeholders and the management of rent payments, arrears, routine inspections, repairs, maintenance, tenancy renewals, rent increases and tenancy agreement breaches. This unit applies to people currently working in or seeking to work in real estate. State or territory licensing requirements may apply to this unit.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Implement routine property inspections.
  • Document agreed process for property inspection and for tenant notification.
       
Element: Arrange and conduct property inspection.
       
Element: Prepare routine property inspection report.
       
Element: Document and respond to issues or discrepancies identified through property inspection.
       
Element: Communicate with tenant and landlord about property condition and document communication.
       
Element: Manage request for repairs and maintenance.
  • Analyse request for repairs or maintenance to determine priority and consult with landlord for instructions.
       
Element: Document request for repair or maintenance and action taken.
       
Element: Select and engage appropriate tradesperson to quote and undertake repairs or maintenance.
       
Element: Confirm repair or maintenance has been completed to specification and quote.
       
Element: Communicate with tenant and landlord about repair and maintenance activities and document outcomes.
       
Element: Manage additional tenant requests.
  • Analyse request from tenant against tenancy terms and conditions.
       
Element: Communicate tenant request to landlord and document landlord’s instructions.
       
Element: Advise tenant of outcome and document communication.
       
Element: Monitor action, in response to tenant request, to completion and complete documentation.
       
Element: Manage tenant compliance with tenancy agreement.
  • Identify and manage rental arrears.
       
Element: Document and respond to identified breaches of tenancy agreement.
       
Element: Negotiate to resolve breach of tenancy agreement with landlord and tenant.
       
Element: Initiate appropriate actions when resolution of breach cannot be reached.
       
Element: Document communication undertaken with tenant and landlord regarding compliance.
       
Element: Plan for tenancy agreement renewal.
  • Advise landlord of advantages and disadvantages of rent increase and/or tenancy renewal.
       
Element: Identify expiry date of tenancy agreement and determine schedule for tenancy renewals.
       
Element: Document communication and negotiations with tenant and landlord regarding renewal of tenancy agreement.
       
Element: Conduct and document rent review and apply procedures to amend rent according to legislative requirements.
       
Element: Manage property condition.
  • Prepare cyclic maintenance schedule for the property.
       
Element: Recommend and report on improvements to property to maximise rental return.
       
Element: Prepare a plan to action landlord instructions including time line and budget.
       
Element: Document communication with tenant and landlord regarding maintenance activities.
       
Element: Monitor and document agreed maintenance activities.
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Document agreed process for property inspection and for tenant notification. 
 
 
 
 
Analyse request for repairs or maintenance to determine priority and consult with landlord for instructions. 
 
 
 
 
Analyse request from tenant against tenancy terms and conditions. 
 
 
 
Identify and manage rental arrears. 
 
 
 
 
Advise landlord of advantages and disadvantages of rent increase and/or tenancy renewal. 
 
 
 
Prepare cyclic maintenance schedule for the property. 
 
 
 
 

Forms

Assessment Cover Sheet

CPPREP4123 - Manage tenancy
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPREP4123 - Manage tenancy

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: